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Technical Support

Technical Support

During the design of this site we have tried to ensure that it is easy to use and follows the basic principles of website operation. If you are having difficulties navigating the site, or are unable to obtain information that you feel should be available then please do not hesitate to contact us.

If you have lost or forgotten your username, please contact clientsupport@heartwoodgroup.co.uk and request a username which will be sent to you via email.

Generally, we would recommend that you contact us via email at clientsupport@heartwoodgroup.co.uk, or you can use the Technical support form. Where you have more urgent issues (for example you believe someone else has gained knowledge of your username and password), you are urged to contact us by telephone on 01892 701803

Some examples of issues about which you may wish to contact us could include:

We will always try to respond to your communications promptly, and in any event within one business day. If we are continuing to work on your request then we will always contact you to confirm the position.

If you wish to contact us, please email us at clientsupport@heartwoodgroup.co.uk (please include your full name and username) or use the Technical Support Request form below.

Technical Support Request