Technical Support

Handelsbanken Wealth Management and Heartwood Investment Management (Heartwood) are trading names of Heartwood Wealth Management Limited , which is authorised and regulated by the Financial Conduct Authority (FCA) in the conduct of investment business and is a wholly-owned subsidiary of Svenska Handelsbanken AB (publ).

Registered Head Office:

No. 1 Kingsway

Registered in England Number:


VAT Number:

524 9824 25

Heartwood Wealth Management Limited is authorised and regulated by the Financial Conduct Authority (FCA) in the conduct of investment business with firm reference number: 197340. Tax advice which contains no investment element is not regulated by the FCA. By accessing these pages, you shall be deemed to have accepted, and agreed to be bound, by the terms of these legal notices which shall be governed by the Law of England.

System Requirements

Please note that all major web browsers can be used to view the Client Centre. If there are any problems please contact our technical support department using the form provided in the technical support page.

Risk Warnings:

The pages on this site have been prepared by Heartwood Wealth Management Ltd for the general interest of readers. They are not intended to be a definitive analysis of equity or other markets. Nothing herein constitutes advice to undertake a transaction in a particular share or other security, and professional advice should be taken on specific issues and before any course of action is pursued. . The value of any investment and the income from it is not guaranteed and can fall as well as rise, so that you may not realise the amount originally invested. If we select or recommend a particular investment strategy or model for one customer it does not imply that it is suitable for any other customer. Neither past performance nor forecasts are reliable indicators of future performance. Directors or employees of Heartwood may have a position or holding in any of the investments mentioned in the pages on this site and may have provided advice or investment services in relation to any of the investments mentioned within the last 12 months.

Segregated portfolios may include individual investments in structured products, foreign currencies, and funds (including funds not regulated by the FCA) which may individually have a relatively high risk profile. They may specifically include hedge funds, property funds, private equity funds and other funds which may have limited liquidity. While we aim to follow a disciplined model portfolio approach, any individual portfolio is unlikely to be identical to that of the relevant model portfolio as a result of (inter alia) the time of commencement of the portfolio, the precise mandate or risk profile you may have given us (including any investment preferences and/or restrictions), tax constraints, the tax status of any investment vehicles used, and the availability of certain funds or other investments.

Restricted Advice:

We offer restricted advice, as defined by the FCA, which means that that if we recommend an investment solution it will be from one of Heartwood Investment Management’s investment strategies or multi-asset funds. If, based on your personal circumstances, it is appropriate for us to advise on pensions or other products outside an investment management relationship, we will recommend products chosen from a limited selection of providers that we have selected on the basis of our belief in their quality of service, investor protection, financial strength and, if relevant, their financial performance.

Our investment management:

Our investment strategies are offered either as models (where you will hold each individual investment within the applicable model) or are wrapped within Multi-Asset Funds (MAFs) that are managed by Heartwood Investment Management. If we believe that one or more of these funds are suitable for you, we may hold the fund(s) within a portfolio on your behalf. Heartwood-managed funds in turn may be invested in funds managed by third parties and include investments in other asset classes selected by us from the whole of the market.


Online valuations include all securities held in the portfolio at the date shown, using the 'trade date' basis. However a number of securities (including property, private equity, managed futures and hedge funds) may have limited liquidity, including notice periods of up to several months and (in a limited number of cases) the right to delay redemption in order to preserve an orderly market. It may take time to receive funds if the holding is sold, and the price given in this valuation may not necessarily be achieved. The prices used in the valuation are the ‘mid-market’ price for investments quoted on a stock exchange or the price that would be received by a seller for unit trusts and other unit-linked investments. For investments that are not quoted on a stock exchange and are therefore classified as 'not readily realisable', the valuation has been based on our best judgement of the price likely to be agreed between a willing buyer and a willing seller, dealing on an arm's length basis, who are both in possession of all freely available information concerning those investments. Where a suitable price cannot be obtained, this class of investments has been valued at their original cost, the last known price at which they changed hands or nil. Where stocks are priced monthly we will use the latest price available to us, which may be the previous month's price. For overseas securities, we are reliant on external suppliers for local market prices and exchange rates. Normally there is a 24-hour time delay on this information, and the online valuation will therefore reflect exchange rates and prices for overseas securities as at the close of business on the date prior to that shown on the valuation.


We are covered by the Financial Services Compensation Scheme (FSCS). Clients may be entitled to compensation from the scheme if Heartwood Wealth Management Ltd cannot meet its obligations. This depends on the type of business and the circumstances of the claim. Most types of investment business are covered for 100% of the first £50,000. In respect of deposits, an eligible investor is currently entitled to claim up to £85,000. Further information about the FSCS (including amounts covered and eligibility to claim) please contact us or see the FSCS website at www.fscs.org.uk or telephone the FSCS on 020 7741 4100 or 0800 678 1100. In the event that Heartwood Wealth Management placed any deposits with Svenska Handelsbanken AB (publ) then the FSCS will not protect these. Instead, eligible deposits are protected up to a total of €100,000 from the Swedish Deposit Guarantee Scheme. Further information is available from us or from www.riksgalden.se/en/Deposit_insurance/About-deposit-insurance


The pages on this site are prepared and issued in the United Kingdom and are intended for the information of United Kingdom residents only. In particular, the information on this site is not for distribution and does not constitute an offer to sell or the solicitation of any offer to buy any securities in a country other than the United Kingdom or for the benefit of persons living in any country other than the United Kingdom.


While we have taken all reasonable care to ensure that the information contained within the pages of this site is accurate and complies with the relevant United Kingdom legislation and regulations as at the date of issue, no liability can be accepted for any errors or omissions, or for this information becoming out of date. Handelsbanken Wealth Management is a UK based company and not affiliated with any other investment or wealth management company with a similar name. We accept no responsibility for information contained in any other sites which can be accessed by hypertext link from these pages or for these sites not being available at all times. Please note that when you click on any external site hypertext link, you will leave this site with its associated regulatory protections. We reserve the right to suspend or withdraw access to the pages of this site without notice at any time and accepts no responsibility for these pages not being available at all times.

Data Protection

We take your privacy seriously and we are committed to collecting and using your information fairly and in accordance with the requirements of the General Data Protection Regulation. Details about how we collect and use your personal information can be found in our Privacy Notice

Copyright and Trademark:

Copyright in the pages of this site, in the screens displaying the pages and in the information and material contained therein and their arrangement, is owned by Heartwood Wealth Management Limited, unless otherwise indicated. Reproduction of these pages in whole or in part without the prior written consent of Heartwood is strictly prohibited unless for private, non-commercial viewing purposes. "Heartwood Wealth Management", and the Heartwood logo are UK registered trademarks (numbers 2402344 and 2403130 respectively), and are used by Heartwood under licence. Certain functionality within the pages of this site, including but not limited to the enabling of the search, display and querying of client and portfolio data has been developed by Heartwood Wealth Management Ltd (Company Registration No. 4132340) who own the Intellectual Property Rights to all such developments.


Please note there is no guarantee that any e-mail sent will be received by us, or that the contents of any such e-mail will remain private during internet transmission. If you have any such concerns, you may prefer to telephone or write to us instead.


Please note that any software is downloaded at your risk. Heartwood does not warrant the suitability of any such software which is downloaded and accepts no liability for any problems with your computer which may arise as a result. If you are in any doubt as to the suitability of software to be downloaded for your computer, it is recommended that you obtain specialist advice before downloading.

Use of Cookies by Heartwood Wealth Management Ltd:

Cookies are small text files that are placed on your computer by websites that you visit. They are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the site. The table below explains the cookies we use in Client Centre and why:

Cookie Name Purpose More Information
Authentication Ticket Cookie .ClientCentre Allows you to view secure pages within Client Centre once logged in. Visit Microsoft
Anonymous Identification Cookie .ASPXANONYMOUS Allows you to view the login page of Client Centre. Visit Microsoft

By using our website you agree that we can place these types of cookies on your device. Most web browsers allow some control of most cookies through the browser settings. Look in the 'Help' option in your browser for more details. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit www.aboutcookies.org or www.allaboutcookies.org

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